Refund policy

Returns

We want you to love your purchase. If for any reason you're not completely satisfied with your order, we're here to help. 

You may request a return within 14 days of receiving your order, provided that:

  • Items are unused, unworn, and unwashed. 
  • Items are returned in their original condition and packaging
  • All hygiene liners are intact (if applicable)
  • Proof of purchase is provided

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Swimwear or underwear without original hygiene liners.
  • Items marked Final Sale
  • Gift cards

Returns & Exchanges Policy

Vintage Items

While we don't accept returns on vintage items currently, we do accept exchanges or store credit 14 days from the date of delivery.

Non Vintage Original items

Returns are accepted within 14 days of delivery. All items must be unworn, unused, and in original packaging and hygiene liners (if applicable).

Final Sale

Please Note all items marked as Final Sale are NOT eligible for a return or refund.

Refunds

Once we have received and approved your return, refunds are processed within 10-15 working days to your original payment method.

Shipping Costs

Return and exchange shipping costs are not covered by us.

How to Start a Return

To initiate a return, please contact us at Team@ariadnes.co.uk with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

We will provide return instructions once your request is approved.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.